For monthly subscription boxes your t-shirt box will before the end of the month FOLLOWING the month you started your subscription order (For example: purchase any day in June, your box ships in July).

Don’t want to subscribe monthly? Feel free to order a single month’s box with the shirt, cards, and more for $35.

Missed a box you absolultely need? The annual subscription collects all shirts past/present/future and ships them our at the end of the program in May 2023. It also includes a bonus 13th shirt that isn't available anywhere else.

Yes we do. Be aware that shipping is expensive and these shirts are custom-made in the USA. Shipping rates are based on shipping from Ohio, USA. Taxes and duties that are not collected in the cart will be due on arrival based on your location.

We use the highest quality inks and processes when producing the shirts, but as with any shirt, there is a risk of fading after multiple washes. To help avoid this, we strongly suggest that you wash the shirt INSIDE OUT and either hang-dry or set your dryer to low-heat.

Yes, if you have a subscription, you will be able to log-in to your customer account and make changes to shirt sizes and delivery address. Please note this does not change any shirt that has already been paid for, only future shirts. If you need the first shirt changed, please message us.

You can login to or create your account here https://maestromedia.com/account/login.

Once you're logged in, click Manage Subscriptions under your name.

Click on the subscription you'd like to update.

Click on your subscription on the next page.

This will bring you to a page that will allow you to change your "variant" or shirt size.

Yes, if you have a subscription, you will be able to log-in to your customer account and make changes to shirt sizes and delivery address. Please note this does not change the address of any box that has already been paid for, only future boxes. If you need the first box changed, please message us.

You can login to or create your account here https://maestromedia.com/account/login.

Once you're logged in, click Manage Subscriptions under your name.

Click on "Shipping addresses" Header near the top of the page.

From there you can either Add shipping address or click on the current shipping address and Edit shipping address.

Yes, if you have a subscription, you will be able to log-in to your customer account and make changes to your payment method.

You can login to or create your account here https://maestromedia.com/account/login.

Once you're logged in, click Manage Subscriptions under your name.

Click on "Payment methods" Header near the top of the page.

Click on the payment method currently used.

Click Edit payment method.

This will send you an email to update your payment method through our Shopify site.

There is an option in your customer account that will allow you to pause your delivery for a specific month. You will have to pause your subscription every month, otherwise charges and deliveries will resume the following month. If you pause your Monthly Subscription, you will no longer be eligible for the exclusive, free 13th box.

You can login to or create your account here https://maestromedia.com/account/login.

Once you're logged in, click Manage Subscriptions under your name.

Click on the subscription you'd like to update.

Click on your subscription on the next page.

At the bottom of the page is an option to Skip this order.

You can cancel your future monthly subscription deliveries at any time by logging into your customer account. if you’ve already been charged for the month, you will receive one last package.

Charges happen the day you purchase your first box and the first of every month afterward.

You can login to or create your account here https://maestromedia.com/account/login.

Once you're logged in, click Manage Subscriptions under your name.

Click on the subscription you'd like to update.

Click on your subscription on the next page.

At the bottom of the page is an option to Skip 1 month or Cancel subscription.

For the Monthly Subscription you will be charged immediately for your first box and on the first of the month after the month of your initial order. (For example: If you ordered in April, your second charge will be due June 1st, then July 1st, then August 1st, etc)

If a payment is declined, you will receive a notification asking you to update your payment information. The system will try again over the next 5 days. After that time, if a payment remains unsuccessful, your subscription will be automatically canceled. You can sign up for a new monthly subscription at any time afterward.

We print on 100% Cotton shirts at different weights of thread depending on the size of the shirt. This would only change during supply chain issues.

Please work directly with the postal service.

For domestic shipments, USPS says that "in rare circumstances a box may show delivered that has not been delivered yet. Please wait 48 before reaching out."

This is how USPS can be reached https://emailus.usps.com/s/

For international shipments, USPS tracking may show delivered while the package is still in transit or in customs. Please use the tracking number and your country's postal service website to continue tracking your package.

In rare cases packages may be stuck in customs for 4-6 weeks.

Please pay close attention to the shirt size chart. At the discretion of the Customer Support team, an exchange is possible. Issues must be reported within 15 days of receiving your shipment, and reshipment can take up to 10 weeks. Please update your shirt size in your Customer Account to prevent future sizing issues. We will only provide 1 exchange per customer per calendar year for The Unboxing of Isaac.

In the rare case an item arrives damaged or broken, please contactHelpCenter@MaestroMedia.com. We request a photo of the damaged item with your submission to help speed up recovery. A damaged shipping box or packaging does not qualify for a replacement, only damaged items.

Please note that we do not accept returns, refunds or credits for The Unboxing of Isaac due to the Subscription Box nature of the product.

We do not accept returns, refunds or credits for The Unboxing of Isaac due to the Subscription Box nature of the product. Please see the previous FAQ if your product arrived damaged.