The Unboxing of Isaac
For one-time purchase boxes you must send a message to HelpCenter@MaestroMedia.com before the final day of the month in which you purchased. Refunds cannot be processed after the first of the following month and your item will ship.For monthly subscribers, you can cancel at any time by logging into your customer account at https://maestromedia.com/account/login and clicking manage subscription. If you have already been charged for a shirt, that shirt will still ship. If you need to cancel your initial subscription before your first shirt ships, please message HelpCenter@MaestroMedia.com before 5PM EST on the last Friday of the month in which you purchased for assistance.For annual subscriptions you must send a message to HelpCenter@MaestroMedia.com before April 2023.For other issues please visit the Unboxing of Isaac page and scroll down to the FAQ at the bottom.
We understand that situations change sometimes between the time you back and the time the items ship. If you need a refund please let HelpCenter@MaestroMedia.com know which Kickstarter you backed and that you need a refund. Refunds and cancellations can only be processed before your Address has been locked for shipping.
Customized and print-on-demand items are not available for returns or refunds. All sales are final. If there is a misalignment on your print please send a message an a picture of this misalignment to HelpCenter@MaestroMedia.com.
For Other Items bought from MaestroMedia.com
If the item has not yet shipped, we can process a cancellation and refund. If the item has a tracking number, we can no longer cancel the item and it will ship. You are welcome to return shipments at your expense to the return address listed on the box within 30 days of receipt as long as the item is in its original packaging, ie shrinkwrap. DO NOT SEND THE ITEMS without emailing HelpCenter@MaestroMedia.com letting them know that you are returning the item, otherwise we will not know to be expecting a box or why it was returned, this will significantly delay any refunds.
Items not bought from MaestroMedia.com or a Maestro Media/Edmund McMillen/Alex Clark run Kickstarter
Please reach out to the company or individual you bought the item from. We are unable to accept returns or give refunds for these items. This includes but is not limited to eBay, Amazon, Target and other third party sites.Please exercise extreme caution and your best judgement when buying items from reseller marketplaces, scammers and bootleggers do print copies of the game and/or open games to take rare cards and reseal the game in shrinkwrap.