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CONTACT FAQ

Please note, the first shirt you ordered and any additional shirts you've already been charged for are locked and cannot be altered further.

Otherwise, for monthly subscriptions, you can change future shirts by logging into your customer account.

You can login to or create your account here https://maestromedia.com/account/login.

Once you're logged in, click Manage Subscriptions under your name.

Again, please note this does not change your first boxes information nor does it change boxes you've already been charged for. It only changes future boxes.

If it is before 5pm EST on the last Friday of the month and it is your first order, please message HelpCenter@MaestroMedia.com for assistance in canceling/refunding your order. You will then be able to place a new order with the correct information.

For one-time and monthly subscriptions your box will ship by the end of the month FOLLOWING the month of your intiial order.Future monthly subscriptions will be charged on the first of the month and will ship by the end of the same month

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Annual boxes reserve all 13 shirts and ship them all together in MAY 2023 as a way to dramatically reduce the cost of shipping!

Items from the Kickstarter Campaign and pre-orders after the campaign are projected to start shipping in October/November 2022 after a few unforeseen production delays. For the most part, individual Kickstarter tiers will ship first, then retail tiers, than pre-orders for each individual region. Some regions may receive their shipments before others.

Thank you for your patience!

Follow your backerkit link, if you no longer have your link from Backerkit you can recover it here: boirequiem.backerkit.com.

Once you have your link you'll be sent to a review page.

On mobile, scroll down to the Shipping Info pull down and click on the Update Your Address Button.

On a computer and most tablets there is a button in the top right corner of the review page that says Update Your Address. Once you click that, you'll need to scroll down to the Shipping Info section and click Update Your Address.

The Unboxing of Isaac

For one-time purchase boxes you must send a message to HelpCenter@MaestroMedia.com before the final day of the month in which you purchased. Refunds cannot be processed after the first of the following month and your item will ship.For monthly subscribers, you can cancel at any time by logging into your customer account at https://maestromedia.com/account/login and clicking manage subscription. If you have already been charged for a shirt, that shirt will still ship. If you need to cancel your initial subscription before your first shirt ships, please message HelpCenter@MaestroMedia.com before 5PM EST on the last Friday of the month in which you purchased for assistance.For annual subscriptions you must send a message to HelpCenter@MaestroMedia.com before April 2023.For other issues please visit the Unboxing of Isaac page and scroll down to the FAQ at the bottom.

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For Kickstarters

We understand that situations change sometimes between the time you back and the time the items ship. If you need a refund please let HelpCenter@MaestroMedia.com know which Kickstarter you backed and that you need a refund. Refunds and cancellations can only be processed before your Address has been locked for shipping.

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Customized and print-on-demand items are not available for returns or refunds. All sales are final. If there is a misalignment on your print please send a message an a picture of this misalignment to HelpCenter@MaestroMedia.com.

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For Other Items bought from MaestroMedia.com

If the item has not yet shipped, we can process a cancellation and refund. If the item has a tracking number, we can no longer cancel the item and it will ship. You are welcome to return shipments at your expense to the return address listed on the box within 30 days of receipt as long as the item is in its original packaging, ie shrinkwrap. DO NOT SEND THE ITEMS without emailing HelpCenter@MaestroMedia.com letting them know that you are returning the item, otherwise we will not know to be expecting a box or why it was returned, this will significantly delay any refunds.

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Items not bought from MaestroMedia.com or a Maestro Media/Edmund McMillen/Alex Clark run Kickstarter

Please reach out to the company or individual you bought the item from. We are unable to accept returns or give refunds for these items. This includes but is not limited to eBay, Amazon, Target and other third party sites.Please exercise extreme caution and your best judgement when buying items from reseller marketplaces, scammers and bootleggers do print copies of the game and/or open games to take rare cards and reseal the game in shrinkwrap.

For damaged or missing pieces for items that were bought on maestromedia.com or on a Maestro Media/Edmund McMillen/Alex Clark run Kickstarter please email HelpCenter@MaestroMedia.com.com or use the contact form below. Damaged and missing pieces will be handled on a case by case basis. Please include your order number in your correspondence.

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For items bought on third party websites or stores such as eBay, Amazon, Target, your local FLGS, and others; you will need to work with their customer support team. We are unable to send replacement parts for items that are ordered on third party websites or in stores. Please exercise extreme caution and your best judgement when buying items from reseller marketplaces, scammers and bootleggers do print copies of the game and/or open games to take rare cards and reseal the game in shrinkwrap.

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If your shipping box was damaged in transit, please take pictures before opening your package. If the contents inside are undamaged, we will not send replacements. If the item(s) inside is/are also damaged, please reach out using the contact form below or email HelpCenter@MaestroMedia.com.Please include your order number in your correspondence. Replacements are sent on a case by case circumstance.

Don’t see your question?

*Please be aware The Customer Service Team will be at GENCON this week & responses will be delayed*

Please check individual product pages, most have FAQs right at the bottom of the page.

If you have any questions, you can reach us via email at helpcenter@maestromedia.com or by using this form.

Emails and the form go to the same person, please use one or the other.

While we strive to be much quicker, please allow up to 48 hours for a reply from our customer support person. Business Hours are Monday-Friday 9 am-8 pm EST, excluding holidays.

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