Each product page states when your pre-ordered item will ship. Please also see below for a list of our current pre-orders and their estimated ship dates.

Note: Orders will only ship once all items for the order are ready. We will not split ship orders containing pre-ordered items.

KICKSTARTER - We currently have no active Kickstarter's fulfilling

The best place for backers to stay up to date is on their campaign pages via the updates tab!

If addresses have been locked for your campaign or you have pre-ordered on our site, you can reach out to this ticket line and provide us with your name, order number, or email. We can change the shipping address for you!

If addresses have not been locked, please login to Backerkit and you will be able to change the address yourself on the pledge page!

For Kickstarters

For projects that have already begun fulfilling - Packages have begun shipping and we are no longer able to process refunds.

For projects that have not begun fulfilling - We understand that situations change sometimes between the time you back and the time the items ship. If you need a refund please let us know which Kickstarter you backed and that you need a refund. Please use the form below. Refunds and cancellations can only be processed before your Address has been locked for shipping.

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Customized and print-on-demand items are not available for returns or refunds. All sales are final. If there is a misalignment on your print please send a message and a picture of this misalignment using the form below

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For Other Items bought from MaestroMedia.com

If the item has not yet shipped, we can process a cancellation and refund. If the item has a tracking number, we can no longer cancel the item and it will ship. You are welcome to return shipments at your expense to the return address listed on the box within 30 days of receipt as long as the item is in its original packaging, ie shrinkwrap. DO NOT SEND THE ITEMS without contacting us using the form below, letting them know that you are returning the item, otherwise, we will not know to be expecting a box or why it was returned, this will significantly delay any refunds.

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Items not bought from MaestroMedia.com or a Maestro Media/Edmund McMillen/Alex Clark run Kickstarter

Please reach out to the company or individual you bought the item from. We are unable to accept returns or give refunds for these items. This includes but is not limited to eBay, Amazon, Target, and other third-party sites. Please exercise extreme caution and your best judgment when buying items from reseller marketplaces. Scammers and bootleggers do print copies of the game and/or open games to take rare cards and reseal the game in shrinkwrap.

For damaged or missing pieces for items that were bought on Maestromedia.com or on a Maestro Media/Edmund McMillen/Alex Clark run Kickstarter please contact us using the form below. Damaged and missing pieces will be handled on a case-by-case basis. Please include your order number in your correspondence.

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For items bought on third-party websites or stores such as eBay, Amazon, Target, your local FLGS, and others; you will need to work with their customer support team. We are unable to send replacement parts for items that are ordered on third-party websites or in stores. Please exercise extreme caution and your best judgment when buying items from reseller marketplaces. Scammers and bootleggers do print copies of the game and/or open games to take rare cards and reseal the game in shrinkwrap.

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If your shipping box was damaged in transit, please take pictures before opening your package. If the contents inside are undamaged, we will not send replacements. If the item(s) inside is/are also damaged, please reach out using the contact form below. Please include your order number in your correspondence. Replacements are sent on a case by case circumstance.