Refund policy

For Kickstarters

For projects that have already begun fulfilling - Packages have begun shipping and we are no longer able to process refunds.

For projects that have not begun fulfilling - We understand that situations change sometimes between the time you back and the time the items ship. If you need a refund please let us know which Kickstarter you backed and that you need a refund. Please use the form below. Refunds and cancellations can only be processed before your Address has been locked for shipping.

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Customized and print-on-demand items are not available for returns or refunds. All sales are final. If there is a misalignment on your print please send a message and a picture of this misalignment using the form below

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For Other Items bought from MaestroMedia.com

If the item has not yet shipped, we can process a cancellation and refund. If the item has a tracking number, we can no longer cancel the item and it will ship. You are welcome to return shipments at your expense to the return address listed on the box within 30 days of receipt as long as the item is in its original packaging, ie shrinkwrap. DO NOT SEND THE ITEMS without contacting us using the form below, letting them know that you are returning the item, otherwise, we will not know to be expecting a box or why it was returned, this will significantly delay any refunds.

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Items not bought from MaestroMedia.com or a Maestro Media/Edmund McMillen/Alex Clark run Kickstarter

Please reach out to the company or individual you bought the item from. We are unable to accept returns or give refunds for these items. This includes but is not limited to eBay, Amazon, Target, and other third-party sites. Please exercise extreme caution and your best judgment when buying items from reseller marketplaces. Scammers and bootleggers do print copies of the game and/or open games to take rare cards and reseal the game in shrinkwrap.