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For one-time boxes your t-shirt box will ship before the end of the month FOLLOWING the month you purchased your one-time box order (For example: purchase any day in June, your box ships in July).

For monthly subscription boxes your t-shirt box will ship before the end of the month FOLLOWING the month you started your monthly subscription box order (For example: purchase any day in June, your box ships in July). And will ship every month after through cancellation or the end of the program.

The annual subscription reserves all boxes past/present/future and ships them all together in May 2023.

Don’t want to subscribe monthly? Feel free to order a single month’s box with the shirt, cards, and more for $35.

Missed a shirt you absolutely need? The annual subscription reserves all boxes past/present/future and ships them together in May 2023.

The annual subscription is for you! It reserves all 12 shirts+goodies past/present/future from the program and ships them all together in May 2023.

Oh and it includes an exclusive bonus 13th box!

Individual boxes will not be for sale after the month of their sale has concluded.

For one-time purchases, changes to shirt sizes can only be made before the last Friday of the month at 5pm EST. After that time, shirt sizes are locked and uneditable.

Please message HelpCenter@maestromedia.com for assistance before then.

For the one-time and Annual Subscription purchases, you are charged immediately.

For the Monthly Subscription you will be charged immediately for your first purchase and on the same day of the month as your initial purchase after the month of your initial order. (For example: If you ordered on April 5th, your second charge will be due May 5th, then June 5th, then July 5th, etc)

Yes we do. Be aware that shipping is expensive and these shirts are custom-made in the USA. Shipping rates are based on shipping from Ohio, USA. Taxes and duties that are not collected in the cart will be due on arrival based on your location.

We use the highest quality inks and processes when producing the shirts, but as with any shirt, there is a risk of fading after multiple washes. To help avoid this, we strongly suggest that you wash the shirt INSIDE OUT and either hang-dry or set your dryer to low-heat.

For a one-time purchase, you can request a refund before the last day of the month in which you ordered. Requests made after that are not possible. Please message helpcenter@maestromedia.com for assistance.

For the annual subscription, you can request a refund before April 2023. Requests made after that are not possible. Please message helpcenter@maestromedia.com for assistance.

You can cancel your MONTHLY SUBSCRIPTION at any time by logging into your customer account. If you’ve already been charged for the month, including your initial purchase, you will receive one last package.

Charges happen the day you purchase your first box and the first of every month afterward.

You can login to or create your account here https://maestromedia.com/account/login.

Once you're logged in, click Manage Subscriptions under your name.

Click on the subscription you'd like to update.

Click on your subscription on the next page.

At the bottom of the page is an option to Skip 1 month or Cancel subscription.

Yes, if you have a subscription, you will be able to log-in to your customer account and make changes to shirt sizes and delivery address.

You can login to or create your account here https://maestromedia.com/account/login.

Once you're logged in, click Manage Subscriptions under your name.

Click on the subscription you'd like to update.

Click on your subscription on the next page.

This will bring you to a page that will allow you to change your "variant" or shirt size.

Yes, if you have a subscription, you will be able to log-in to your customer account and make changes to shirt sizes and delivery address.

You can login to or create your account here https://maestromedia.com/account/login.

Once you're logged in, click Manage Subscriptions under your name.

Click on "Shipping addresses" Header near the top of the page.

From there you can either Add shipping address or click on the current shipping address and Edit shipping address.

Yes, if you have a subscription, you will be able to log-in to your customer account and make changes to your payment method.

You can login to or create your account here https://maestromedia.com/account/login.

Once you're logged in, click Manage Subscriptions under your name.

Click on "Payment methods" Header near the top of the page.

Click on the payment method currently used.

Click Edit payment method.

This will send you an email to update your payment method through our Shopify site.

There is an option in your customer account that will allow you to pause your delivery for a specific month. You will have to pause your subscription every month, otherwise charges and deliveries will resume the following month. If you pause your Monthly Subscription, you will no longer be eligible for the exclusive, free 13th box.

You can login to or create your account here https://maestromedia.com/account/login.

Once you're logged in, click Manage Subscriptions under your name.

Click on the subscription you'd like to update.

Click on your subscription on the next page.

At the bottom of the page is an option to Skip this order.

If a payment is declined, you will receive a notification asking you to update your payment information. The system will try again over the next 5 days. After that time, if a payment remains unsuccessful, your subscription will be automatically canceled. You can sign up for a new monthly subscription at any time afterward.

Yes, if you have an annual subscription only, please emailHelpCenter@MaestroMedia.comto update your shirt size or shipping address. If you have a monthly subscription, please follow the instructions in the FAQs above.

Whenever possible we will print on Next Level shirts, this would only change during supply chain issues.

Please work directly with the postal service.

For domestic shipments, USPS says that "in rare circumstances a box may show delivered that has not been delivered yet. Please wait 48 before reaching out."

This is how USPS can be reached https://emailus.usps.com/s/

For international shipments, USPS tracking may show delivered while the package is still in transit or in customs. Please use the tracking number and your country's postal service website to continue tracking your package.

In rare cases packages may be stuck in customs for 4-6 weeks.

In the rare case an item arrives damaged or broken, please contactHelpCenter@MaestroMedia.com. We request a photo of the damaged item with your submission to help speed up recovery. A damaged shipping box or packaging does not qualify for a replacement, only damaged items.

Please note that we do not accept returns, refunds or credits for The Unboxing of Isaac due to the Subscription Box nature of the product.

We do not accept returns, refunds or credits for The Unboxing of Isaac due to the Subscription Box nature of the product. Please see the previous FAQ if your product arrived damaged.  

Please pay close attention to the shirt size chart. At the discretion of the Customer Support team, an exchange is possible. Issues must be reported within 15 days of receiving your shipment, and reshipment can take up to 10 weeks. Please update your shirt size in your Customer Account to prevent future sizing issues.We will only provide 1 exchange per customer per calendar year for The Unboxing of Isaac.